PRESENTING WITH CONFIDENCE

Effective presentation skills can make the difference between a business initiative that stalls, and one that moves forward with support and buy-in. The most persuasive presenters deliver their ideas clearly, demonstrate confidence and enthusiasm, and handle objections with poise.

This program is for any business professional who is called upon to make formal, informal, or team presentations. Emphasis is placed on identifying and developing each participant's natural communication style. The course will cover:

·Effective Behavioral Skills eye contact, facial expression, posture, movement, gestures, pausing, vocal impact, use of visual aids, and other skills are developed to eliminate distractions, manage nervousness, project confidence and enhance credibility.

·Content Development and Organization participants will use the Cor Message Map to generate succinct, listener focused presentations, designed for impact and memorability. Strategies for visual support, hand-outs and notes are incorporated.

·Handling Objections Cor's flexible response model is applied in dealing with challenges and resistance. Participants will practice answering hostile questions on information they deliver.

The 2-day format accommodates 12-15 people, utilizes extensive on-the-spot coaching, 8-10 videotapings per person, and can include private consultation sessions.

A 1-day format, accommodating up to 10 people, with 4-6 videotapings is also available.

A follow-up support plan will be determined for each participant.

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DYNAMIC INTERPERSONAL COMMUNICATION SKILLS

Most of the day-to-day communications we engage in are informal, casual, or generally unstructured yet they are rarely neutral. The success we achieve in our lives depends in large part on how conscious and skillful we are in these various interpersonal communication situations. Increase your comfort and command in one-on-ones, negotiations, interviews, meetings with supervisors or subordinates, business discussions, social settings, etc.

In this 2-day program participants will learn:

·Effective Listening skills

·The power of positive language, images, and emotion

·Communication Styles

·5 ways to understand and connect with others

·Conflict management tools

·Conversation Mapping

·Mental Agility tools for extemporaneous speaking

·Vocal skills, pausing, pacing, and elimination of 'filler words'

·Appropriate body language

This course utilizes extensive videotape feedback and accommodates 1-12 people.

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PROFESSIONAL TELEPHONE SKILLS

The telephone is a distinct communication vehicle with its own nuances and skill-set. We generally treat phone encounters as if they were face to face meetings without the face. However, most people come across quite differently on the phone versus face-to-face. Content must be handled more succinctly as well.

This program is for executives, salespeople, managers, and any business professional who spends a significant amount of time on the phone. The course will enable you to:

·Use your voice effectively

·Eliminate distracting language and filler words

·Leave clear and succinct messages

·Get to your point

·Communicate specific next action steps

·Balance and manage the conversation

·Maximize your impact over the phone

This 1-day program uses audio/videotape feedback, and can accommodate 12 people.

On-the-job training and feedback is also available.

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THE PERFECT CUSTOMER SERVICE REP

In today's competitive environment, excellent customer service is not a nice-to-have it's a must. Therefore, it is critical that customer service representatives have access to tools, practice opportunities, and feedback in handling the often-difficult customer interactions they face daily.

This course is for individuals or groups who are in customer service/support roles, or any business person who deals directly with customer demands, requests, an expectations. The program uses Cor Communications' PREP customer service model to: ensure a perception of professionalism, reduce complaint escalations, defuse hostility, keep processes moving forward, and strengthen customer relations.

Professional behavioral communication skills for both phone and face-to-face customer interactions are addressed.

Responsive tools for redirecting emotion, aligning and acknowledging, handling challenging questions, and keeping interactions positive are provided.

Efficient requests and demands are planned for using Cor's Action Flow Grid.

Personable participants are interactively coached in balancing business professionalism, with lightness and a personal approach.

This 2-day program accommodates 1-12 participants, utilizes extensive videotaping, and personalized coaching.

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COMMUNICATING IN THE SALES ENVIRONMENT

In today's sales environment, customers and clients respond most positively to a consultative approach. The key to developing these consultative relationships is through open and interactive communication.

This program is for any sales professional who wants to expand and deepen their tool kit for building trust and credibility. The workshop focuses on consultative communication skills as applied to existing sales models and situations.

Participants will learn to:

·Identify behaviors that project confidence and inspire trust

·Use Cor's customer profile to understand customers/clients better

·Ask questions that will help customers think about needs, strategies, and requirements

·Demonstrate good listening skills

·Tailor information to the customer

·Communicate non-generic business benefits

·Uncover and handle objections skillfully

·Communicate specific next steps that keep the sales process moving

This 2-day workshop utilizes sales role-plays, interaction models, extensive videotape feedback, two consultant instructors, and a maximum of 12 participants to ensure skills development.

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COMPREHENSIVE TOOL-KIT FOR CORPORATE TRAINERS

It takes a lot more than subject matter expertise to train others effectively.
A firm grasp of the principles of adult learning is required, along with highly developed skills in course development and organization, attention management, involvement techniques, and group facilitation and leadership.

This program is for managers, engineers, product specialists, subject matter experts, and anyone who regularly find themselves in the capacity of educator or instructor.

The 3-day customized workshop covers:

·Learning Objectives, Course Development, and Organization

·Approaches for Learner Retention of Material

·Use of Visual Support

·Attention Management Techniques

·Dynamic Presentation Skills

·Listener Involvement Strategies

·Games, Exercises, and Learning Reinforcers

·Facilitation Training

Participants will have the opportunity to develop and deliver course modules.

The Program utilizes 2 trainer/facilitators, and accommodates up to 12 people.

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DEALING PRODUCTIVELY WITH CONFLICT

You may be communicating with a particularly difficult person or group; the issue you are addressing may be highly charged; or varying points of view may be deeply entrenched; in any case, your business effectiveness and personal sanity depend on how you handle conflict.

Use Cor Communications' ART Response Model, DNA listener profile, and interaction tools to:

·Uncover and understand the perspective of the person with whom you're in conflict

·Ask the right questions to unravel resistances and objections

·Demonstrate Connective Listening

·Incorporate language and examples that the listener can relate to

·Clarify your own point of view non-defensively

·Defuse hostility

·Keep the conversation positive and action oriented

·Create a sense of openness behaviorally

In this customized 1 to 2 day program, participants practice in facilitated role-plays, and are invited to work with real life scenarios safely and professionally. 1-12 participants can be accommodated.

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INFO WITH IMPACT
Content Design for Speaking and Writing

How many meetings, presentations, or voice-mails have you listened to where, at the end of it all, you had to ask yourself "What was the point?". Business communications should be clear, succinct, listener focused, and interesting with the most important points easily remembered.

This course is for any business professional who regularly needs to develop presentations, explain technical concepts, persuade and motivate others, present data, or make recommendations. Participants will learn to use Cor Communications' Message Map, PEARL Principles, and other content organizing tools and skills to:

· Organize and edit information faster

· Get to the crux of a message Avoid the 'data dump'

· Identify the 5 levels of detail and determine which to use

· Analyze what specific listeners need or want to know

· Set memory hooks to emphasize key points

· Structure communications for understanding and impact

This 1-day workshop is designed for 12 participants. However, the program can be adapted as an interactive presentation for group sizes of up to 100 people.

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EFFECTIVE TECHNICAL PRESENTATIONS

This Program is for Engineers, Product Specialists, or anyone who is called upon to make technical presentations, or communicate complex data. The ability to present information and ideas effectively is obviously a critical success factor in business. The challenge becomes more difficult when: you are dealing with highly technical information; you are communicating to diverse audiences, knowledge levels, and technical expertise; you are formally presenting complex data.

This 2-day Program utilizes extensive videotape feedback, interactive and private coaching, assessment and development plans, and 2 consultants for up to 12 participants. The course covers:

Content Clarity and Impact

· Communicating information vs. data

· Adjusting your detail and technical levels for various listeners

· Ensuring clarity and memorability of key information

· Effective visual support strategy

Interaction Management

· Handling difficult questions and challenges

· Generating listener involvement

· Staying on track, and reinforcing key messages

Command of Behavioral Skills

· Projecting confidence and conviction

· Eliminating distracting idiosyncrasies

· Maintaining listener attention

Whether you're facing a formal presentation situation, or making comments at a meeting -- increase your effectiveness in generating project support or funding, promoting creative ideas, making technical sales, solidifying understanding and buy-in for your concepts.

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COLLABORATIVE MEETING FACILITATION

Given the increasing amount of time business people spend in meetings, it is critical that this time be spent efficiently and productively. Unfortunately in most corporations today, this is not the case. In many instances up to 75% of the meeting time is either wasted or unproductive. In order to be successful, business meetings need to be well planned, well managed, and action oriented.

This program is for any business professional who is responsible for leading meetings, or called upon to conduct any part or aspect of the meeting. Participants will learn how to:

• Define goals and set expectations for the meeting

• Plan the content and agenda

• Develop key facilitation skills

• Guide meeting progress without dominating

• Encourage active participation and reach consensus

• Handle problem behaviors

• Lay appropriate ground rules

• Clarify roles and responsibilities

• Understand meeting etiquette

• Open and Close meetings effectively

• Identify specific outcomes and action items

• Motivate action and increase accountability

Learning objectives are accomplished through the use of personalized coaching, discussion, role-plays and participative exercises, direct skill practice, and videotaped feedback. Each participant receives a meeting manual with job aids and customizable templates for use in planning and conducting effective meetings.

The 1-day format accommodates a maximum of 12 people.

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